Hoopla, a service that provides public libraries around the country with ebooks, announced that it will do more to prevent the spread of low quality AI-generated books after a 404 Media investigation showed that they were common on its platform.
“At hoopla, customer satisfaction is at the core of everything we do, and we deeply appreciate the feedback we’ve received regarding our content, including AI-related titles,” Ann Ford, VP of Sales & Customer Support at Hoopla, said in an email sent to librarians on February 10, which 404 Media then obtained. “We want to assure you that we take your concerns very seriously. Your input is invaluable in helping us learn, grow, and continuously improve. In response, our senior management has come together to develop a thoughtful and comprehensive plan of action.”