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T-Mobile

T-Mobile Shows Users the Names, Pictures, and Exact Locations of Random Children

"I would log in and I couldn’t see my children but I could see a kid in California. I refreshed and would see a different child.”
T-Mobile Shows Users the Names, Pictures, and Exact Locations of Random Children
Image: Mike Baumeister via Unsplash

On Tuesday, some parents lost the ability to track the locations of their children using a T-Mobile tracking device and app and instead were shown the exact locations of random other children around the country, 404 Media has learned.

T-Mobile sells a small GPS tracker for parents called SyncUP, which they can use to track the locations of young children who don’t  have cell phones yet. Jenna, a parent who uses SyncUP to keep track of her three-year-old and six-year-old children, logged in Tuesday and instead of seeing if her kids had left school yet, was shown the exact, real-time locations of eight random children around the country, but not the locations of her own kids. 404 Media agreed to use a pseudonym for Jenna to protect the privacy of her kids.

“I’m not comfortable giving my six-year-old a phone, but he takes a school bus and I just want to be able to see where he is in real time,” Jenna said. “I had put a 500 meter boundary around his school, so I get an alert when he’s leaving.” 

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